Newark is a factory

I fly a lot. I fly through a lot of airports. For one reason or another, it has been a while since I’ve flown through EWR (Newark). What a great experience.

The line for security was about 25 people deep – easily a 10 to 15 minute process at LGA or ATL, 20 mins plus at JFK or GEG (Spokane). Under 5 mins at EWR. Many lines, all moving, all TSA people friendly, helpful and smiling. Everyone working, no one just idling.

Got to my gate right away and there were tons of breakfast options. The place I got food also had a line that flew. I even saw them crack the eggs for my breakfast!

I don’t know exactly what makes one airport work so well when other drag – but it felt the attitude I often see at NCI. People know their job, they work fast, they have service in mind.

Every airport has similar tools. Every airport has different people. The people at EWR just exceeded expectation.

Advertisements

One response to “Newark is a factory

  1. The right process of using tools makes a difference and most of all people who have a bias for action!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s